Case Studies

Classroom Training

Discovery Communications

The Discovery Channel uses Phoenix TS for its internal end-user and technical training classes.
Phoenix TS manages all delivery aspects of the classes. Classes range from general network
administration skills to specific programming languages.

Defense Information Systems Agency (DISA)

As prime contractor, Phoenix TS provides Information Technology training to DISA staff in
Microsoft Windows Administration, Oracle Database Administration, Cisco Network Devices,
UNIX/Linux Security, JavaScript, Microsoft Desktop Applications (Excel, Access, Word, and
PowerPoint), and many other technologies. There are over 60 training course titles being delivered
to DISA staff located at DISA headquarters in Washington, DC; DISA Europe; DISA Pacific
Field Command-Hawaii; St. Louis, MO; Denver, CO; Oklahoma City, OK; Slidell, LA; and Ft.
Huachuca, AZ.

Curriculum Development

BTN Access

Phoenix TS designed a training curriculum and delivery process for BTN Access, a national
provider of Broadsoft-based IP Telephony services to small and medium sized organizations.
Phoenix TS was asked to implement a complete training program including research and analysis
of previous training methodology, creation of a new training process, curriculum design,
courseware development, and a comprehensive national deployment plan including Train the
Trainer classes and class coordination and delivery at customer locations. The material was
created in a modular manner so that it is highly customizable for different device types. The
material can be branded to suite any vendor

Eye On Solutions, Inc. (EOS)

Phoenix TS is currently designing a comprehensive training program for resellers and end
users of EOS’s web-based process management and tracking software. This program will
enable EOS to more accurately portray the capabilities of the software to potential resellers,
while enabling existing resellers to be more effective in the field. Phoenix TS will also manage
a program to train EOS end users in the use and management of the software suite. The
training program will be rolled out nationally and will encompass software administration and
installation, configuration, sales, and service. It will use a combination of classroom and elearning
tools.