Sample
process:
Phase I – Initial Assessment
A series of meetings are necessary for the Phoenix
TS Training Program Development Team to assess
the requirements of the client in detail. This
will allow the team to draw up an exact schedule
and cost estimation.
Phase II – Courseware Development
Based on the decisions and project plan from
Phase I, we proceed with the development of a
comprehensive curriculum and process for the client’s
training program. Some of the training material
is already available, perhaps in the form of manuals,
but will need to be tweaked. Other material, such
as an e-learning flash-based tutorial or an FAQ
section on the client website may have to be created
entirely from scratch.
Documentation, such as detailed user’s
manuals, quick reference cards for every day users,
material to use in conjunction with the e-learning
courses, additional troubleshooting info for the
power users, and a technical manual for administrators
may need to be created.
Phase III – Testing and Training
the Trainers
Once the first version of the training material
has been developed, trainers will be handpicked
from Phoenix TS’ extensive database to learn
and present the program to customers at the behest
of the client.
The Train the Trainer process is also a good
forum to test the course and update the material
based on student feedback.
Phase IV – Rollout
When the trainers have been satisfactorily prepared,
Phoenix TS will take over the day-to-day coordination
and management of the training program. We will
send the trainers to any Partner or Customer anywhere
in the world, as the client requires. A specific
set of policies and procedures will be developed
to govern the close relationship between the client
and Phoenix TS. Phoenix TS will also evaluate
every training session and will use the feedback
to continually improve on the content and organization
of the courseware and measure ROI on the entire
endeavor.
Phase V – Ongoing Improvement
A rigorous QA process will be established in
order to continually improve the program and incorporate
updates. The program will be continually updated
based on student evaluations and new versions
of the subject technology, provided by the client
before release. |
