ITIL® Capability - Operational Support & Analysis Course
Baltimore | Columbia | Maryland | Washington DC | Northern Virginia
Are you interested in an ITIL Operational Support and Analysis (OSA) course from global training institution headquartered in Columbia, MD that will help you develop your career?
Our ITIL OSA module from the Capability Stream will successfully prepare you for certification and teach you the technical knowledge and skills you need to better understand ITIL processes and roles.
Click on the tabs below to learn more about how our ITIL OSA class can get you started on achieving your career goals.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo is a Trade Mark of the Office of Government Commerce.
ITIL® Capability - Operational Support & Analysis
The accredited CSME/APMG training program is for individuals searching for a specialist certification in ITIL's Operational Support & Analysis practice area. Candidates for this program are implementation and operation specialist who possess a Foundation certificate. Candidates will gain understanding in the following areas upon completion of the reading (Service Operation Book), training and examination components related to this certification.
- Service Management as a Practice
- Service Operation Principles
- The Processes pertaining to Operational Support and Analysis across the Service Lifecycle
- How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle processes
- How to use and measure the ITIL Operational Support and Analysis processes, activities and functions to achieve operational excellence
- The importance of IT Security and its contributions to ITIL Operational Support and Analysis
- Understanding the technology and implementation considerations surrounding ITIL Operational Support and Analysis
- The Critical Success Factors, challenges, and risks associated with ITIL Operational Support and Analysis
- Specific emphasis on the Service Operation Lifecycle processes and roles
- Operational activities of processes covered in other Lifecycle stages
- Organizing for Service Operation which describe functions to be performed within the Service
- Operation and Support such as Technical, Service Desk, Application Management and IT Operations
ITIL® Capability - Operational Support & Analysis Outline
Lesson OSA01: Introduction to Operational Support and Analysis
Lesson OSA02: Event Management
Lesson OSA03: Incident Management
Lesson OSA04: Request Fulfilment
Lesson OSA05: Problem Management
Lesson OSA06: Access Management
Lesson OSA07: The Service Desk
Lesson OSA08: Functions
Lesson OSA09: Technology and Implementation considerations
ITIL Capability - Operational Support & Analysis Exam and Testing
Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL V3 Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.
Phoenix TS is an authorized testing center for both Pearson VUE & Prometric. You can register for your CCNA Certification Exams at the Phoenix TS test centers in Washington DC, Baltimore, or Columbia, Maryland. Simply go to the Pearson VUE website or call us directly (301-258-8200).
(ITIL® Capability - Operational Support & Analysis) Standard Price
|
Total Cost |
$2580 |
Price Includes:
- Training instruction and class exercises
- Courseware books, pens, highlighters, notepads and other material
- Exam voucher
- Exam Retake option
- Course Retake option
- Sample Exam Questions from leading industry vendors
- Full breakfast including a combination of doughnuts, bagels, fruits, yogurt, juices
- Coffee/tea/soda available all day
- Afternoon fresh baked cookies (participating locations)
(ITIL® Capability - Operational Support & Analysis) Group Price
Please call 301-258-8200 to discuss pricing.
View all ITIL® Capability - Operational Support & Analysis classes
Our ITIL Operational Support and Analysis (OSA) course is designed to get you ahead. If you are working in Service Management, or you are simply a motivated IT professional looking to further your career, then this 5-day course can help you.
We understand the importance of earning your ITIL certification. That’s why our course aims to teach you what you need to know for the ITIL OSA exam, while also making sure you can immediately transfer your skills into your workplace.
This ITIL OSA course will enhance your understanding of Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management.
Invest in your future today by enrolling in a course in ITIL Operational Support and Analysis (OSA) that will put you on the fast track to success in 5 days.
Your professors will guide you through this ITIL Operational Support and Analysis course drawing from years of experience both inside and outside the classroom.
Let this be the year that you take your career to the next level with a course that will prepare you for ITIL certification.
Phoenix TS is a leading computer training provider for individuals, government agencies, and private organizations around the globe.
Centrally located in Columbia, MD—next to the Baltimore, Washington DC, and Virginia area—we have helped more than 50,000 students acquire the skills they need to succeed in the workplace.
Contact us today if you have any specific questions or want to discuss on-site group computer training. You can call us at 301-258-8200 or click here to contact us online.
View upcoming ITIL Capability-Operational Support & Analysis Classes
View all IT and Computer Training Courses in MD/DC/VA
Go back to the PhoenixTS.com HOMEPAGE