ITIL® Lifecycle - Service Strategy IT Training Course

ITIL® Lifecycle - Service Strategy Course
Baltimore | Columbia | Maryland | Washington DC | Northern Virginia

Do you want an ITIL Service Strategy course from a training institute headquartered in Columbia, MD that offers their services worldwide?

Service Strategy is one of the five intermediate modules in the ITIL Lifecycle Stream. It aims to provide you with a deeper understanding of Service Management by giving you specialized training in operational effectiveness.

Find out more about what you will learn in an ITIL Service Strategy course and how it can benefit your career by clicking on the tabs below.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo is a Trade Mark of the Office of Government Commerce.

ITIL® Lifecycle - Service Strategy Description

This accredited CSME/APMG training program is designed for students seeking a specialist certification in ITIL's Service Strategy area of practice. Students who are applicable for this program include the following: executives, managers, team leaders, supervisory staff, planners and architects who currently hold a valid 2011 Foundation certificate. This qualification will provide students with a complete overview of Service Strategy subjects including all of its related activities. These activities include the designing, developing, and implementation of service management not only as an important organizational ability but also as a strategic asset. Students can expect to gain competencies in each of the following areas upon their successful completion of the educational and examination portions of the course that are related to this ITIL® certification:

  • Understanding of Service Strategy Principles
  • Ability to Define services and market spaces
  • The Conducting of Strategic Assessments
  • Total Understanding of Financial Management
  • Ability to Manage a Service Portfolio
  • Ability to Manage demand
  • Ability to Drive strategy through the Service Lifecycle
  • The Overall Understanding of Critical Success Factors and their risks

ITIL® Lifecycle - Service Strategy Description Outline

Unit 1: Introduction to Service Strategy Principles

Unit 2: Gain the ability to Define Services and Market Spaces

Unit 3: Learn how to Conduct Strategic Assessments

Unit 4: Understanding Financial Management

Unit 5: Management of a Service Portfolio

Unit 6: Abilities required to Manage Demand

Unit 7: Learn to Drive Strategy via the Service Lifecycle 

Unit 8: Understand the Critical Success Factors and their Risks

ITIL® Lifecycle - Service Strategy Description Exam and Testing

The exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL V3 Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.

Phoenix TS is an authorized testing center for both Pearson VUE & Prometric. You can register for your CCNA Certification Exams at the Phoenix TS test centers in Washington DC, Baltimore, or Columbia, Maryland. Simply go to the Pearson VUE website or call us directly (301-258-8200).

(ITIL® Lifecycle - Service Strategy Description) Standard Price

Total Cost 

$2050

 Price Includes:

  • Training instruction and class exercises
  • Courseware books, pens, highlighters, notepads and other material
  • Exam voucher
  • Exam Retake option
  • Course Retake option
  • Sample Exam Questions from leading industry vendors
  • Full breakfast including a combination of doughnuts, bagels, fruits, yogurt, juices
  • Coffee/tea/soda available all day
  • Afternoon fresh baked cookies (participating locations)

 (ITIL® Lifecycle - Service Strategy Description) Group Price

 Please call 301-258-8200 to discuss pricing.

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Is This Course Right For You?

This ITIL Service Strategy course is designed for the IT professionals that are interested in enhancing the skills and knowledge they already possess.

You will acquire a deeper understanding of how to make an IT organization think and act in the most strategic manner possible..

Part of the ITIL Lifecycle Stream, this course will also prepare you for earning your Service Strategy certification and get you one step closer towards becoming and ITIL Expert.

How This Course Can Help Your Career

You can demonstrate your value to employers and improve workplace efficiency by learning methods for ensuring operational effectiveness.

An ITIL Service Strategy Certificate will also provide employers with proof of your superior knowledge and place you ahead of the competition.

So if you are ready to improve your skills and take your career to the next level, then an ITIL Service Strategy course may be just what you’re looking for.

Get Started Today

We are a global training institute that has helped numerous individuals, corporations, and government agencies achieve their goals by giving them the education they needed.

Since 1998, we have helped over 50,000 students and now we want to help you.

If you have any questions about this course or you are interested in learning more about scheduling computer training at your location, you can call us at 301-258-8200 or clickingheretofilloutourcontactform.

We are headquartered in Columbia, Maryland—near Baltimore, Washington DC, and Virginia—and we look forward to helping you achieve your ambitions.

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