ITIL® Lifecycle - Service Operation Course
Baltimore | Columbia | Maryland | Washington DC | Northern Virginia
Gain the skills you need to advance your career with an ITIL Lifecycle: Service Operation course from a training institute--located in Columbia, MD near Baltimore, DC and Virginia--designed for IT professionals that want to quickly get ahead.
A Service Operation course from the ITIL Lifecycle Stream will deepen your understanding of Service Management and help you ensure IT services are delivered effectively and efficiently.
Find out more about the course and how it can help your career by reading the information below.
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ITIL® Lifecycle - Service Operation Description
This accredited CSME/APMG training program is for individuals seeking a specialist certification in ITIL's Service Operation practice area. Candidates for this program include executives, supervisory staff, managers, team leaders, architects and planners who possess a V3 Foundation certificate. Candidates will gain competencies in the following areas upon completion of the reading (Service Operation Book), training and examination components related to this certification:
- Introducing Service Operation
- The Service Operations Principles
- The Service Operation Processes
- The Common Service Operation Activities
- Organizing Service Operation: Functions
- The Technology Considerations
- Implementation Considerations
- The Challenges, Critical Success Factors and Risks
- How to coordinate and carry out the actions and processes required to deliver and manage services at agreed levels to business users and customers as well as the responsibility for the ongoing management of the technology that is used to deliver and support services.
ITIL® Lifecycle - Service Operation Course Outline
Lesson SO01: Introducing Service Operation
Lesson SO02: The Service Operation Principles
Lesson SO03: The Service Operation Processes
Lesson SO04: Common Service Operation Activities
Lesson SO05: How to Organize Service Operation
Lesson SO06: Technology Considerations
Lesson SO07: Implementation Considerations
Lesson SO08: The Challenges, Critical Success Factors and Risks
ITIL® Lifecycle - Service Operation Exam and Testing
This exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Students must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL 2011 Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.
Phoenix TS is an authorized testing center for both Pearson VUE & Prometric. You can register for your CCNA Certification Exams at the Phoenix TS test centers in Washington DC, Baltimore, or Columbia, Maryland. Simply go to the Pearson VUE website or call us directly (301-258-8200).
(ITIL® Lifecycle - Service Operation) Standard Price
|
Total Cost |
$2050 |
Price Includes:
- Training instruction and class exercises
- Courseware books, pens, highlighters, notepads and other material
- Exam voucher
- Exam Retake option
- Course Retake option
- Sample Exam Questions from leading industry vendors
- Full breakfast including a combination of doughnuts, bagels, fruits, yogurt, juices
- Coffee/tea/soda available all day
- Afternoon fresh baked cookies (participating locations)
(ITIL® Lifecycle - Service Operation) Group Price
Please call 301-258-8200 to discuss pricing.
Is this Course Right for You?
Service Operation is one of five intermediate modules in the ITIL Lifecycle Stream that concentrate on enhancing your understanding of Service Management.
This accredited ITIL Service Operation course is designed for motivated IT professionals who want to quickly ready themselves for earning their certification and stay ahead of the competition.
Completing this course will successfully prepare you for your certification and place you one step closer toward becoming an ITIL V3 Expert.
How This Course Can Help Your Career
If you want to increase your value at the workplace, Service Operation training from an accredited training institute can help.
The skills you learn and the knowledge you gain can immediately be put to use at your workplace, while successfully preparing you for earning your Service Operation Certificate.
Prove your value and start earning the salary you deserve by taking your career to the next level and enrolling in an ITIL Service Operation Course.
Get Started Today
If you are ready to seize this opportunity and become a leader at your workplace, then sign up for classes today.
If you have specific questions about the course or you want to learn more about on-site group training, give us a call at 301-258-8200 or clickheretofilloutourcontactform.
Since 1998, Phoenix TS has helped countless individuals, companies and government agencies in Maryland, Washington DC, Virginia, and other areas all around the word.
Over 50,000 students have already received the education they needed to succeed. Now let us help you on your path to a more rewarding career.
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