ITIL® Lifecycle - Service Design Course
Baltimore | Columbia | Maryland | Washington DC | Northern Virginia
If you are an IT professional looking to expand your skill set with an ITIL Service Design course from an accredited learning institute headquartered in Columbia, MD and operating around the globe, then this is the page for you.
The Service Design Qualification from the ITIL Lifecycle Stream will enhance your knowledge of Service Management practices and prepare you for a more active leadership role.
Learn more about how this ITIL Service Design course can benefit your career by reading the information below.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The Swirl logo is a Trade Mark of the Office of Government Commerce.
ITIL® Lifecycle - Service Design Description
This accredited CSME/APMG training program is for individuals seeking to achieve a specialist certification in ITIL's Service Design practice area. Candidates for this program include managers, executives, team leaders, supervisory staff, architects and planners who possess a V3 Foundation certificate. Candidates will achieve competencies in the following areas upon completion of the reading (Service Design Book), training and examination components related to this certification:
- How to manage and control all Service Design activities
- The management and application of Service Design concepts, inputs, outputs and activities
- Knowledge of Service Design principles and management of Service Design processes
- The control and coordination of Service Design technology related activities
- Organizational and technological issues related to Service Design
- Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks
- The importance of Service Management as a Practice concept and Service Design Principles
- How all processes in ITIL Service Design interact with other Service Lifecycle Processes
- The sub-processes, activities, methods and functions used in each of the ITIL Service Design processes
- The roles and responsibilities within ITIL Service Design and the activities and functions to achieve Service Design excellence
- How to measure ITIL Service Design
- Technology and implementation considerations surrounding ITIL Service Design
- Challenges, Critical Success Factors and Risks associated to ITIL Service Design
ITIL® Lifecycle - Service Design Course Outline
Lesson SD01: Introducing Service Design
Lesson SD02: The Service Design Principles
Lesson SD03: The Service Design Processes
Lesson SD04: Service Design technology related activities
Lesson SD05: Organizing for Service Design
Lesson SD06: The Consideration of Technology
Lesson SD07: The Implementation and improvement of Service Design
ITIL® Lifecycle - Service Design Exam and Testing
This exam can be taken online using a webcam proctor, at a testing center, or onsite with an accredited proctor. Certification is through CSME or APMG. Student must pass a 90 minute, 8 question closed book multiple choice, scenario-based, gradient scored examination with a passing score of 70% in order to receive this certification. Students must present an ITIL 2011 Foundation or V2 Foundation plus Bridge Certificate prior to sitting for the exam.
(ITIL® Lifecycle - Service Design) Standard Price
|
Total Cost |
$2050 |
Price Includes:
- Training instruction and class exercises
- Courseware books, pens, highlighters, notepads and other material
- Exam voucher
- Exam Retake option
- Course Retake option
- Sample Exam Questions from leading industry vendors
- Full breakfast including a combination of doughnuts, bagels, fruits, yogurt, juices
- Coffee/tea/soda available all day
- Afternoon fresh baked cookies (participating locations)
(ITIL® Lifecycle - Service Design) Group Price
Please call 301-258-8200 to discuss pricing.
Is This Course Right For You?
This accredited 3-day ITIL Service Design course is designed for motivated professionals that want to demonstrate their value at the workplace and accelerate their path to success.
As one of five intermediate level modules in the ITIL Lifecycle Stream, this course will deepen your understanding of Service Management and quickly prepare you for earning your certification.
How This Course Can Help Your Career
An ITIL Service Design course will help you develop a specialty understanding of IT services and prepare you for a leadership role. You will also gain the knowledge you need to become succesfully earn your certification.
Earning your ITIL Service Design Certificate will provide your employers with proof of your capabilities and efficiency.
So let this be the year that you take your job to a new level and earn the salary you deserve.
Get Started Today
Achieve your career goals by enrolling in an ITIL Service Design course that will help you design and develop new IT services or make improvements to existing ones.
Phoenix TS is a global leader in computer and IT training that has already helped over 50,000 individuals get the educations they needed for success.
So if you want an ITIL Service Design course and you’re located in Columbia, MD—near Baltimore, Washington DC, and Virginia—then enroll today and join us in one of our classrooms.
If you’re located anywhere else around the globe and you want to schedule a class at a facility near you, then get in touch with us today and we would be happy to help.
You can contact us today by calling us 301-258-8200 or clickingheretofilloutourinquiryform and we’ll be happy to answer any of your questions.
View upcoming ITIL® Lifecycle - Service Design Classes
View all IT and Computer Training Courses in MD/DC/VA
Go back to the PhoenixTS.com HOMEPAGE